Account

How do I sign up for an Everus Wallet?

Simply download the Everus wallet app from the Apple App Store or Google Play Store & sign up within the app. You will receive an email verification from Everus after your registration is completed. Note: Kindly be informed that we do not accept new registration for Malaysian from November 29, 2018 onwards until further notice. We apologize for any inconvenience caused.

How can I make sure that I have the latest version of the app?

You can enable Auto Update option or check for updates frequently in your Google Play Store or Apple App Store.

Can I change my registered email address in the Everus wallet?

Once registered, you will not be able to change your email address in the Everus wallet.

I didn’t receive my email verification, what should I do?

You may request for the verification email to be resent by contacting [email protected]

I cannot access my registered email to log in to my Everus wallet. Can you help me?

In order to retrieve full access to your registered email, you will need to contact your email provider.

I forgot my Everus wallet password. What should I do?

You can click on the "Forgot Password" button on the Sign In page and you will be requested to key in your registered email address and click "Submit". A link to reset your password will be sent to your email.

What is Google Authenticator?

Google Authenticator is a multifactor app for mobile devices that generates timed codes used during the Two-Step Verification process, you may download the app from Apple App Store or Google Play Store.

Can I delete my Everus wallet account?

You may request for the deletion of your Everus wallet account by contacting [email protected] in writing. Please allow a maximum of 3 days time frame for your account to be fully deactivated.


Transactions

How can I purchase EVR tokens?

You may purchase EVR tokens through our listed exchanges & then deposit into Everus wallet:

If you have Bitcoin, Ethereum or Litecoin stored inside your Everus wallet, you can exchange them into EVR anytime within Everus wallet.

To exchange:

1. Go to Exchange page.

2. Select your preferred cryptocurrencies and fill in the amount.

3. Click on the "Exchange" Button.

(You may view your transaction history by selecting specific cryptocurrency and the information will be displayed.)

If I have EVR, Bitcoin, Ethereum or Litecoin stored in a different wallet how can I deposit them into my Everus wallet & where do I get my EVR/Bitcoin/Ethereum/Litecoin address?

1. Sign into your Everus wallet.

2. Choose your preferred cryptocurrency (BTC, ETH, LTC or EVR) to deposit.

3. Click on the “Receive” button.

4. You will see your EVR/Bitcoin/Ethereum/Litecoin address and QR code.

5. Copy the cryptocurrency address and paste it on your EVR, BTC, ETH or LTC account or scan the QR code.

6. The amount of EVR, BTC, ETH or LTC transferred will be updated in your Everus wallet.

How do I send my EVR tokens to other Everus wallets?

1. Sign into your Everus wallet.

2. Choose your preferred cryptocurrency (BTC, ETH, LTC or EVR) to send.

3. Click on the "Send" button.

4. Fill in the recipient's address or email ID and the token amount.

5. Click on the “Proceed” button.

6. Review your transfer details and click "Confirm Payment" button to proceed.

7. Enter your Google Authenticator code.

8. If you’re performing this via Everus website, you will have to provide Google Authenticator code, approve transaction from your email approval link to proceed.

9. There will be a pop up window showing the transaction hash. Click “OK”.

How do I send/withdraw my EVR tokens to cryptocurrency exchanges such as Cryptopia and C-Cex?

IMPORTANT: You will firstly need to create an account first with the cryptocurrency exchange (Cryptopia or C-Cex)

1. Sign into the cryptocurrency exchange account

2. From your cryptocurrency exchange account, you need to copy your EVR Deposit Address

a. Kindly be informed that each coin/token held in your wallet has a different Deposit/Receive Address & Withdraw/Send Address.

3. Sign into your Everus wallet, click on the “Send” button and paste your EVR Deposit Address.

4. Key in the EVR amount that you would like to send.

5. Click the "Proceed" button.

6. Review your transfer details and click “Confirm Payment” button to proceed.

7. Enter your Google Authenticator code.

8. If you’re performing this via Everus website, you will have to provide Google Authenticator code, approve transaction from your email approval link to proceed.

9. There will be a pop up window showing the transaction hash. Click “OK”.

10. The updated amount will be updated in your Everus wallet.

How much is the transaction fee for sending/withdrawing my EVR token?

The transaction fee is 0.25% of the total amount.

Is there a minimum purchase of EVR tokens?

No, there is no minimum purchase required.

How long does it take to send my EVR tokens from my Everus wallet to a cryptocurrency exchange wallet?

The process varies for each transaction; usually this process takes a few minutes to be completed. However, it may take longer depending on how congested the Ethereum network is. It may also depend on how efficient the exchange is.

I transferred my tokens to a cryptocurrency exchange (e.g. Cryptopia) but my balance is not reflected in my cryptocurrency exchange wallet.?

You will need to contact the Cryptopia support team by providing your transaction hash.

What is a transaction hash? How do I get one?

A transaction hash is a unique identification number for a cryptocurrency transaction. You can get the transaction hash or transaction ID by clicking on the transaction details column in the Transactions page.

Where can I get the Secure Key?

After registering and verifying your Everus wallet, you will receive your Secure Key by email If you do not receive your Secure Key, you can request for it by clicking on the "Request for Secure Key" button below your EVR amount in the Transactions page.

Why is the EVR tokens price different across cryptocurrency exchanges?

The price of cryptocurrency in an exchange is determined solely by demand and supply of the coin/token that will reflect the trading volume. The trading volume indicates the total amount of transactions that occurred in each exchange and this is updated every 24 hours (UTC). Therefore, the price of cryptocurrency in one exchange can be drastically different from other exchanges.


KYC Verification

What is KYC/AML?

KYC stands for “Know Your Customer” which is to verify the identity of a user, while AML stands for “Anti Money Laundering” which is to check possibility of user involvement in any anti-money laundering or financial terrorism (FT) cases. Both requirements are imposed to any cryptocurrency provider.

Why do I have to go through KYC/AML verification?

With compliance mandatory for most banks in many countries, you are required to go through KYC Verification when you have a minimum of USD$10,000 worth of cryptocurrency in your Everus wallet.

Why do I need to download another app to verify user identity?

MyVerify app provides the latest technology to validate user identity and check for AML/FT cases.

What is the valid ID can be used to scan for KYC/AML?

A valid passport, government issued identity card or driving license.

What is the difference between individual and business for "Buyer Type"?

As of this release, Everus only uses Buyer Type for individual.

What do I need to provide in the KYC verification?

You will need to take photo of your valid ID such as passport or driver's license and a selfie photo to proceed with KYC/AML application.

Why won’t the system accept my photo?

When you upload your documents, please make sure that you are capturing all four edges of the documents and it’s clear to read in high resolution/quality. Please do not upload screenshots or alter the photos with any app/software editors.

Can I use a bill with someone else’s name for my residence address?

No, the name on your Proof of Address must match with your name, and be the same name which appears on your Proof of Identity.

Where can I get the Access Code?

The system will automatically assign this for you. But in the case that you were asked to key in, you can find the Access Code conveniently at these 3 sections:

  • 1. At the pop up view of the QR-Code
  • 2. At the end of the link that was scanned by the QR-Code scanner
  • 3. At the end of the link which was being sent via SMS
I have not received my KYC verification, how long will it take?

The processing times for KYC verification can vary. Once all documentation has been submitted, the KYC verification process is usually completed within three days. Users will be notified by email when their KYC verification is completed.

If you still have not been notified after three days, please contact Everus support at [email protected].

What happens if my Everus wallet account status is on hold or declined during weekend or holiday?

You’ll need to wait until the next working day to contact Everus support.

Why did my KYC/AML fail?

Kindly follow the verification steps listed in our KYC Guide. Also check if your country is eligible to participate in KYC/AML verification.

If the system found out that the users have sanction or case related to AML/FT, and their KYC/AML application was declined/rejected, are they allowed to claim back their balance in the Everus Wallet?

In such case, the users is given 48 hours to appeal. Otherwise, Everus will close the account and the balance will be transferred to the escrow account. The user may request to claim it from there.

Can any of your clients see my data?

All of our clients account data are encrypted and all accounts are completely isolated from each other, therefore your privacy is completely protected from others.

Do you comply with AML legislation?

Yes, our solution was built by compliance practitioners who are well versed in KYC and AML processes.


Payment

How can I top up and pay my Mobile Prepaid/Postpaid using EVR?
  • 1. Go to Pay Utility page.
  • 2. Choose your Country.
  • 3. Select Mobile Prepaid/Postpaid service.
  • 4. Select the operator and fill in your mobile number, click "Next".
  • 5. Choose your preferred amount and click "Next".
  • 6. Key in your Secure Key.
  • 7. Click on the "Confirm" button.

(You may view your transaction details and status by clicking "Pay Utility History")

How can I pay my utility bill using EVR?
  • 1 .Click on the "Pay Bills" option on the user dashboard.
  • 2. Select your Country.
  • 3. Select the Service you would like to pay your bill for.
  • 4. your mobile number, account number and the amount, click "Next"
  • 5. Click on the amount to view the summary of your payment details, click "Next" again to continue.
  • 6. Key in your Secure Key.
  • 7. Click on the "Confirm" button.

(You may view your transaction details and status by clicking "Pay Utility History")

How much is the transaction fee to pay my utility bill using my EVR token?

The transaction fee is 0.25% of the total amount.

Why can’t I find the country or service provider that I’m looking for?

It could be our Utility payment does not support the country or service provider yet.

How long does it take for my utility payment to be processed?

Once you have made the payment, the system require at least 5 mins to verify. and You can check the status afterwards for updates.

How can I check the status of my utility payment?

You may refer to the Pay Utility History page to check the payment status.

I keyed in an incorrect amount for my utility payment, can I cancel after that?

There is no option to cancel once you have made the payment.


Everus Rewards Program

What is Everus Rewards Program?

Everus Rewards Program is an easy way to earn referral points without needing to spend. These referral points have a real value that can be redeemed within the Everus World Ecosystem or converted into Cryptocurrency and traded on global cryptocurrency exchanges.

Who is eligible for Everus Rewards Program?

All Everus wallet users are eligible to join Everus Rewards Program.

What are the Everus Rewards Program tier levels?

All your friends who used your referral code will be your referee, and there’s only 1 tier level.

How do I start earning Everus referral points?

There are currently 2 ways to earn referral point(s), and more will be introduced very soon:

  • Sign up/sign into Everus wallet by using the referral code from your friend who refer you. You’ll receive 1 referral point = USD$1.00
  • By referring your friend. After your friend successfully signed up and sign into Everus mobile app as account activation using your referral code, you’ll receive 0.1 referral point = USD$0.10
How do I refer my friends?
  • 1. Click Invite Friends or Refer & Earn in your wallet.
  • 2. Choose any of the social media or messaging platform to send the referral link. You may required to sign into your social media account.
  • 3. Choose your contacts and click “Send”.
What can I do with Everus points?
  • Exchange your points by converting them into any supported cryptocurrency.
  • Redeem your points to pay bills or top up mobile postpaid/prepaid.
  • Redeem your points to join PSIGEN Trading Package.
What is the minimum points required to redeem my points?
  • For the 1st redemption, you may redeem with a minimum of accumulated 30 points.
  • After your 1st redemption, a minimum of accumulated 5 points required to pay bills and a minimum of accumulated 30 points required to exchange into any supported cryptocurrency.
Is there a limit to the number of friends I can refer?

No, there is no limit.

Can I send referral points to my friends?

You cannot send referral points directly to your friends but you can redeem your points to cryptocurrencies and then send it to your friends.

Do I earn point from my friends when they refer their friends?

No, as Everus Rewards Program apply to 1 tier level of referee only.

Is my referral code unique? What happens if someone else uses it?

Yes it is unique, and you will receive the referral points.

PSIGEN A.I. Trading

Continue to read PSIGEN FAQ.

Or visit PSIGEN Website.